If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser.
1. Unmute yourself
If people can’t hear you, check first to verify if you muted your headset or mobile device. Have you been muted through the system? Click the microphone icon in the top menu of the online meeting room to unmute yourself.
2. Check the Online Meeting Room Settings
Click on the settings cog in the menu on the right-hand side of the screen. This will open up a window where you can check your microphone, speakers and webcam settings.
3. Call Diagnostic Test
If changing the settings doesn’t resolve the problem, then it is a good idea to run the ‘Connection Test’. The link to this test can be found via ‘Settings’ within the Online Meeting Room and also via the Menu in your account dashboard.
4. Check Browser Permissions
Click on the small lock symbol at the top left of your Chrome browser’s address bar field while in the online meeting room – as shown in the image below. If your webcam and microphone are blocked, then you will see this under ‘Permissions’.
To unblock your webcam and microphone, click on the small arrow to the right of ‘Camera’ and ‘Microphone’ and select ‘Allowed’.
5. Verify Connections
It may seem obvious, but it can still happen to the most tech-savvy person. Be sure to check that all cables are properly connected. Sometimes unplugging and plugging them back in again can do the trick
6. Check your computer’s audio/video settings
It can also be that the audio/video settings on your computer need to be adjusted. We have noticed that sometimes on Windows computers for example, the microphone becomes muted – possibly by another application.
7. Check that your participants/viewers are properly connected
If your participants did not connect their audio when joining via internet, or have issues as listed in point 4 or 5, then the source of the problem may not be on your side. I would recommend sending this troubleshooting link to help resolve the issue.